Refund policy

Thank you for shopping with us at MeljafDesigns for all your Gift Solutions. We strive to provide high-quality products and excellent customer service to ensure your satisfaction with every purchase. Please read our sales and returns policy carefully to understand your rights and obligations when making a purchase from us.

Sales:

  1. Order Fulfilment: We partner with a print fulfilment service that enables us to fulfil orders in the country they were placed. This allows for faster delivery and efficient processing of your order.

  2. Product Quality: We take pride in the quality of our products. However, if you receive a defective or damaged item, please contact us immediately meljafdesigns@yahoo.com with clear photos of the issue. We will assess the situation and arrange for a reprint of the item as soon as possible at no additional cost to you.

  3. Custom Orders: Please note that custom orders are non-returnable and non-refundable unless there is a defect or error on our part.

Returns:

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 30 days of receiving your order. Provide clear photos of the issue, and we will arrange for a reprint of the item at no extra charge. We may request that you return the defective or damaged item, in which case we will cover the return shipping costs.

  2. Non-Defective Items: Unfortunately, we cannot accept returns or exchanges for items that are not defective or damaged. Each item is made to order, and we do not keep inventory of pre-made items. Therefore, we are unable to accommodate returns for reasons other than product defects or damage during shipping.

International Orders:

  1. Customs and Duties: Please note that we may send international orders in the unlikely event that a print provider is not available in the country of order origin, these may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

  2. Shipping Times: International shipping times may vary depending on the destination and customs clearance process. While we strive to fulfil orders promptly, we cannot guarantee delivery dates for international shipments.

  3. Returns: The same returns policy outlined above applies to international orders. If you receive a defective or damaged item, please contact us meljafdesigns@yahoo.com with clear photos of the issue, and we will arrange for a reprint of the item as soon as possible.

EU Customers:

  1. Consumer Rights: EU customers are protected by consumer rights laws, including the right to return goods within 14 days of receiving them for a full refund. However, this right does not apply to custom-made products unless they are defective or not as described.

  2. Returns Process: If you are an EU customer and wish to return a defective or damaged item, please contact us meljafdesigns@yahoo.com within 14 days of receiving your order. We will work with you to resolve the issue promptly and provide a replacement or refund as required by EU consumer rights laws.

By making a purchase from MeljafDesigns , you agree to abide by the terms and conditions outlined in this sales and returns policy. If you have any questions or concerns, please don't hesitate to contact us. Thank you for your support