Thank you for visiting my shop, my name is Melanie I ensure your orders are processed as soon as I receive them and send you confirmation of your order. I will keep you informed sending you tracking details as soon as they are allocated. Shipping times are accurate but I can not guarantee postal issues out of my hands Exchanges and returns all out items are printed especially, in the unlikely event that there is an issue with your item please contact me and send photos I will either exchange ASAP or refund These mugs are white ceramic with a glossy finish, they'll serve a sleek and polished look. They come in two sizes – 11oz (0.33 l) and 15oz (0.44 l) – perfect for that strong coffee boost in the morning or afternoon tea. The C-shaped easy-grip handle helps keep the cup steady even in a rush. .: Material: White ceramic with a glossy finish .: Available in two sizes: 11oz (0.33 l) and 15oz (0.44 l) .: C-shaped easy-grip handle .: Lead and BPA-free